You trust your appliances to get the job done, so why would you risk getting them fixed by someone who doesn’t care about working hard or putting their customers first? Your appliances should run every day, not just on weekends. When they break, it’s good to know that you can have them repaired quickly and at a reasonable rate. That’s why you should look for an appliance repair company that gives you the best service possible. Here are some things to consider when looking for appliance repair London Ontario company:
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The Customer Service Rep you interact with is a Priority
You don’t want to deal with an appliance repair company that only has customer service reps that take calls 24/7. Those reps don’t have time to help you during the day, and you don’t want to be stuck with a broken refrigerator or oven when you’re trying to get a problem fixer to show up at your home. Look for an appliance repair company that maintains a human customer service rep that can help you with after-hours support.
The Service Rep that comes to your home is also a Priority
You can’t be too careful when it comes to your health and safety. That’s why you want to make sure that your service representative is always on-site when you’re dealing with major issues. Make sure that your rep knows exactly what you need and that you expect them to come to your home.
If you don’t tell your service representative that you don’t want to be disturbed, they will likely startle you when something breaks and show up at your home without warning you first. That’s not good customer service, and it could cost you in the form of expensive repairs. Look for an appliance repair company that maintains a professional service representative that knows how to show up on time and get the job done.
The Price is Right
You shouldn’t pay more for better service. That’s why you want to make sure that the price of a repair is reasonable. It shouldn’t cost you an arm, a leg, or a summer’s worth of groceries to have a refrigerator or a dryer repaired, for example. Start by looking at the cost of parts needed to repair your appliances, and then works it back to the price of the repair.
If the total cost of the repair is more than what you paid for the parts, or the price of the repair is significantly higher than what you were expecting to pay, call the company and complain. If you have to complain, any repair company worth its salt will probably charge less than the total cost of the repair.
How long does it take?
That’s a good question. The industry standard is 24 hours, but most appliance repair companies in London Ontario will typically come to your home within 12-48 hours after a call has been placed. The industry standard is to give a customer service representative 24 hours advance notice before coming to your home to repair an appliance
However, some appliance repair companies will show up to fix an issue the next day, and some will require a 24-hour notice before showing up at all. Make sure that the repair company you choose gives you a reasonable amount of time to fix the issue before showing up.
What are the warranties?
All appliances have a warranty that varies from company to company. It can range from 1 to 36 months, or even be as long as 5 years. Generally speaking, the longer the guarantee, the more expensive it is for the company. The warranty will state what you have to do if the company is having technical difficulties, and how long you have to repair the appliance yourself.
Are there any hidden fees?
You should never pay a hidden fee for anything in life. That’s why you have the right to know what the upfront fee is for having an appliance repair company come to your home. Look for an appliance repair company that lists the upfront cost of the repair, and then looks only at the actual cost of the repair.
If the total cost of the repair is more than what you paid for the parts, or the price of the repair is significantly higher than what you were expecting to pay, call the company and complain. If you have to complain, any repair company worth its salt will probably charge less than the total cost of the repair.
Final Thoughts
If you’re planning on keeping your appliances for a long period, or if you’re dealing with a lot of repair requests, consider looking into buying an appliance pre-owned. It may be a great option for you to save money in the long run. You might also consider looking into renting an appliance. Some companies rent out specific appliances every month, or even every week. This is a great way to save money while getting the same appliance in a new, clean condition each time.
