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Human-centred design research, putting the user in the centre of everything we do

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Human-centred design research

What is human-centred design?

Human-centred design, often known as “participatory design,” concentrates on people’s typical thinking, emotions, and behaviour. The extremely empathic idea of human-centred design places the end-user at the centre of your work throughout the process of developing a product or a service. It demands that you think carefully about how your users will connect with your product at each stage of their interaction and that you first try to understand their requirements and desires. 

This is a crucial distinction for product design companies to make because by prioritising the customer and taking the time to comprehend their true needs, problems, desires, dreams, and goals, a strong connection can be developed that, if fostered, will last forever and result in the creation of products that will solve people’s problems and make their lives simpler and more productive. The Future Factory seeks to develop a product that will easily fit into the lives of its users.

The importance of human-centred design

One should not undervalue the value of using a human-centred design process when creating products. In addition to possibly having an effect on a company’s financial line, it results in better products that help people in the real world with their difficulties.

A crucial step in the human-centred design process is the crucial “investigative phase” (user research). It is here that thoughtfully constructed queries start to make themselves known as a method of approaching a design issue even before product design companies ever begin “creating.”

What is User experience? 

Although the terms “user experience” (UX) and “human-centred design” (HCD) frequently appear together in the same context, they are not the same thing.

One practical application of the larger HCD paradigm is UX design. UX is where we at Future Factory incorporate everything we learned from that Human-centered design research to guide what the user sees, feels, or hears. The human-centred design research company do the thorough process of researching the customer and their preferences. UX is, in essence, about the tool itself.

Human-centred design is based on four principles:

  1. People-centred design: Concentrate on people and their surroundings to develop products that are suitable for them.
  1. Understand and solve the correct problems: Understand and solve the correct problems, the root causes, and the underlying basic concerns. If not, the symptoms will simply keep reappearing.
  1. Everything is a system: Consider everything as a network of related elements.
  1. Simple and minimal interventions: Work iteratively and take your time coming up with a solution. Try short, straightforward initiatives, learn from them one at a time, and gradually your outcomes will improve. Always prototype, test, and iterate your ideas to ensure that they actually address the demands of the target population.

Source: Pexel

The HCD Process (The Six Phases of HCD)

Implementation is a continuing process because the human-centred design is an iterative process that continuously evolves as it becomes more prevalent. Start with an open mind, a desire to learn more, empathy for the end user, and a commitment to avoid making any assumptions.

  1. Observation
  • Developing theories and assumptions.
  • User research (Which users are we targeting? What are the problems they face? etc.)
  • Empathy.
  • Recognizing the “context of usage” (behavioural: how, where, and by whom will the product be used?)
  1. Ideation
  • Asking the appropriate questions
  • Personas
  • Empathy maps
  • Customer journey diagrams
  • Ideation and sketching
  1. Rapid prototyping: designing and testing solutions.
  1. User testing and user feedback
  • User research and product validation (does the solution to a problem exist?)
  • Usability testing (determining whether a thing can be used by people)
  1. Iteration
  • Test, solicit user feedback, and integrate until you’ve created the ideal solution.
  1. Implementation
  • Re-visit stages one through six after launching your design.

Source: Pexel


Human-centred design is almost required in today’s saturated digital environment where people have grown demanding and very knowledgeable in order to swiftly acquire their trust, ensure their loyalty, and build brand recognition.

In order to provide the best user experiences, simple engagement, and ultimately commercial benefits, the Future Factory makes sure that the appropriate material, features, and functionality are delivered in the appropriate place, at the appropriate time, and in the appropriate way.

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